No Balls Operating Policies
Ordering
- Your credit card is charged at the time of placing your order. In the event that an item is out of stock, your card will be credited for that amount and the charge re-made when the item is dispatched.
- To order you must be the cardholder and give the registered cardholder's address (even if the order is going to a separate delivery address). This is for your protection. Card processors frequently make security checks on card payments. When buying online you are agreeing to a "card not present" transaction and we therefore do not send credit card receipts out with your order. Let us know if your order is a gift and we will post the paperwork to you separately.
- To pay by cheque/postal order, post order to :
No Balls Ltd
7 Hare Park Cottages
Six Mile Bottom, Cambridge
CB8 0UU
Delivery Charges
- We make only one charge per order for Postage and Packaging - even if we send you more than one parcel!
UK addresses
All mainland parcels are delivered by Royal Mail, and require a signature. If the postman is unable to obtain a signature, a card will be left with a contact number. Delivery of orders is charged at the following rate :
- UK Standard (3-5 days): £3.50
Overseas addresses
- Eire & Channel Isles (3-5 days): £6.00
- Europe (7-14 days): £10.00
- Rest of the World (14-21 days): £20.00
- BFPO as UK Standard: £3.50
Despatch Times
All shipment are made as soon as possible, and always within 5 days of confirmation of order. In the event that the items ordered are required by a certain date, please notify us of this using the Additional Information area at the checkout and we will endeavour to meet this requirement.
Security
- No Balls Ltd wants all our customers to feel secure when they are shopping on line with us.
- Worldpay secure payment ensures that orders are processed safely.
- Our ordering pages provide communication through the latest technology, where your card details are encrypted whilst they’re transferred over the Internet.
- If you have any queries about how we process Internet card payments, please call 01638 570387.
- If you would rather not buy over the Internet, we are very happy to take orders by phone or post.
Cookies
- Our online shopping process uses cookies to speed up the ordering process. These are small text files, which are sent to your computer and enable our website to recognise you when you shop. You can set up your computer to reject cookies, but you will be unable to use the shopping facility on our site.
Stock
- We update our site regularly and we try very hard to ensure availability of all items shown on our site, but sometimes things sell more quickly than we expect. We’ll tell you immediately by email if we've sold out, and, if we're waiting for stock we'll tell you how long it will be before we can deliver to you.
Returns
- If you are not happy with any purchase for any reason, you can return it within 3 weeks and we’ll replace it or refund immediately.
- This does not affect your statutory rights.
- A returns form with full instructions is packed with each order (call us if you can't find it and we'll send you another).
- No Balls does not offer a free returns service unless the goods are faulty or sent out incorrectly, in which case we will refund the postage on receipt of the parcel.
- If you want to make an exchange, or simply return an item that is not faulty, we do not refund postage.
- Perfect condition means that the item can be put back into stock unused, unworn, without marks (from food, grease, dirt, deodorant etc), neatly folded in its original packaging, with all original labels attached.
- We aim to process returns within 7 days of receiving the goods.
- Confirmation of a refund will be sent by email.
- Goods must be returned to us in perfect condition, within 2 weeks of receipt.
- For exchange items allow 2 weeks from the date you sent your parcel for them to arrive.
How to return an item - Please read
1. If you would like to exchange any product you have bought please email exchange@noballs.co.uk with the original order number, what you want to return, and give details of the size, colour and code of the replacement item.
2. Carefully pack your parcel, enclosing the returns form, to :
No Balls Ltd
7 Hare Park Cottages
Six Mile Bottom, Cambridge
CB8 0UU