Privacy policy

Privacy policy

No Balls Limited is committed to preserving the privacy of all visitors to and customers.

Please read the following privacy policy to understand how we respect, use and protect the information that you provide to us. By joining our experience or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you join our experience or order products or services on you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website as well as information about you from emails or letters you send to us.

If you have registered with us, then you can view the information we hold about you via the "My Account" page. Alternatively you can contact us and request details of the information we hold about you.

Use of your information

Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. We do not do any form of data profiling.

Where you have consented, we might also use your information to let you know about other products and services which we offer and may be of interest to you including activities related to the goods available on our website.

Disclosure of your information

The information you provide to us will be held securely on our computers in the UK and may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties fulfil and deliver orders, process credit card payments and provide support services on our behalf.

We do not give your details to other third parties.

Opting out of email marketing

You can elect not to receive marketing emails from us by following the link contained in our marketing emails, or by contacting us giving your email address.


No Balls utilises Google's remarketing technology to promote our products. This means that Google may show adverts on other site that relate to items you have browsed on the No Balls website. This facility uses cookies - see below for more details. You can opt out of remarketing by visiting Google's Ad Settings.


Cookies are small text files that web sites can send to your computer. A cookie is a bit like an internet user's ID card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The No Balls website uses cookies to allow customers to move from one part of the web site to another without having to login repeatedly.

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (which No Balls is doing here), and to provide some information on how cookies are used. You can find more information on this subject at Finally, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at However, you should be aware that the No Balls website (in common with most other shopping web sites) will not work without cookies.

Security & data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification.

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